Dear Clients and Partners,
At the time of the pandemic situation caused by the coronavirus (COVID-19), we believe that – as a key player in the Hungarian capital market – we are obliged to inform you about the current situation of the activities of KELER Group.
With the exception of the activities based on personal meetings, KELER Group continues to reliably provide each of its processes and services as usual. In order to reduce the number of employees working in the office and preserve their health, we have optimised our processes further; as a result, the following changes – affecting our Clients as well – have been introduced as of 30 April 2020.
- The KELER Group sends the outgoing notifications, letters and documents primarily in electronic form, and signs the documents requiring authorised signature electronically, corresponding to legal requirements.
- The electronic documents are sent via encrypted channel or in the form of encrypted scanned or electronically signed documents. The password necessary to open the encrypted scanned documents is sent to the recipient via a separate channel, usually in SMS.
- The KELER Group sends an electronic invoice extract to the concerned Clients instead of the printed invoice extract via encrypted channel once a month, to the email address specified by the Client.
- The KELER Group sends an electronic invoice to the concerned Clients instead of the printed invoice on the fees charged for its services via encrypted channel to the email address specified by the Client.
- Mails which are sent by the KELER Group by post are sent with extended administration deadline.
- The KELER Group receives the incoming requests primarily in electronic form in the form of electronic documents.
- During the existence of the extraordinary situation, the beneficial owner’s declaration made before a notary public is considered performed by the KELER Group if the Client makes the necessary declaration again, in person, within 30 days following the termination of the state of emergency.
- If making the beneficial owner’s declaration before a notary public by the Client was not possible due to the state of emergency, and the Client satisfactorily proves this to the KELER Group, the Client’s declaration made in person within 30 days following the termination of the state of emergency shall be deemed to have been performed within the deadline.
- In view of Section 2 of Government Decree No. 145/2020 (IV. 22.) on the measures necessary for the flexible operation of the financial sector in view of the state of emergency, within the frameworks of the Economic Protection Action Plan, the deadline of the information and declaration obligation of the KELER Group to be performed towards its Clients, expiring during the state of emergency may be extended with 30 days in some cases.
- At the registered office of the KELER Group, the possibility of making a personal complaint is suspended during the extraordinary situation.
- There are significant changes in the services concerning dematerialised securities, therefore we request you to thoroughly read Sections 8.8, 8.9, 8.10 and 8.11 of the current regulation.
The above rules are included in KELER Group’s Regulation on the Management of Extraordinary Situations taking effect on 30 April 2020 and available on the following link.
(https://english.keler.hu/Key%20documents/Regulatory%20documents/Management%20of%20Extraordinary%20Situations%20of%20KELER%20Group/)
We keep on monitoring the national and international measures related to the pandemic; if necessary, we can immediately take the appropriate measures related to KELER Group based thereon.
Considering the limited possibility of personal contact, it is highly important that our Clients have up-to-date information from reliable sources as regards the operation of KELER Group; thus, you can send your questions to the 
email address and do not hesitate to contact our colleagues through the usual contact channels.
Sincerely,
KELER Group